Here's How It All Works
All products can contain small parts and are not intended for children under 12.
Shipping: We ship all items via US Postal Service Mail. Customers in the US will generally receive packages by US Priority Mail. You can get a good estimate of shipping costs by visiting the US Postal Service website and using their 'Calculate Postage' tool (the order will ship from zip code 60046).
Postage is calculated by weight AND volume. Anything over 1 cubic foot (12"x12"x12") incurs an extra postage charge - which can quickly get expensive. As an example, a 3.5 pound box with outside dimensions 15"x15"x10" (this is the size and weight for one Pegasus Hobbies pre-finished Martian War Machine) can cost over $30 to ship by Priority Mail outside our postal zone. In the event your domestic order is oversized (ie, more than 1 cubic foot in the box) we will provide you the option of Priority Mail or USPS Parcel Post (Ground Mail), unless you request another method. Parcel Post is generally less expensive than Priority, but can take up to four times as long to arrive.
For US domestic orders under 4 pounds calculated weight, you will automatically be offered the choice of :
USPS First Class Mail (less than 14 ounces) – 4-10 days
Please note these are average times advertised by the USPS. Once the package is in the hands of the post office we have no control over how fast it's delivered.
Delivery confirmation/tracking is included with all domestic orders. You will receive an eMail with the information when your order ships. It will also be noted on your order, which you can view by looking up the order in "My Account".
Insurance is not automatically included with the basic USPS services. If you want us to add insurance to your order (at cost), please choose "offline order" at checkout and contact us to take care of the details.
If you wish to use another method (like USPS Express/EMS) or carrier (FedEx/UPS/DHL), please choose “offline order” at checkout and contact us to work out the details. Please note that we do not have FedEx, DHL or UPS accounts and there will be an extra charge if we have to drive to the nearest office to ship the package. We will, however, gladly bill the freight to your account and call for a pickup.
International orders under 4 pounds and 36” L + W + H will be shipped via USPS First Class International Mail. There is no real-time tracking with this option; USPS will only update its status up to the point it leaves the USA. However, your package is assigned a customs number which may be used to find the package when it enters your country's postal/package system. Over 4 pounds, over 36” girth, and high-value orders will be shipped via USPS Priority International Mail, which does include tracking. As with domestic orders, you may choose to upgrade to EMS, or use a different carrier. The same qualifiers regarding accounts apply.
Regardless of shipping method, we will ship to the address you list on your order in our system. Please ensure that the address listed on the order as “Ship-to” is where you want the order to be sent.
For oversized domestic and all international orders (outside of the US), shipping is calculated manually after the order has been placed. This ensures that we take into consideration box sizes and limitations for various countries. AFTER YOU HAVE COMPLETED YOUR ORDER, YOU WILL RECEIVE AN EMAIL WITH THE ORDER TOTAL, INCLUDING SHIPPING. At that time, you can opt to pay by PayPal, credit card or international money order. Please check your email for the shipping calculation email.
Back Orders/Out of Stock: To reserve an item that is out of stock, click on the Pre-Order link to add it to your Pre-Order list. When the item is in stock, it will be put aside for you. You will receive an email telling you to go back to the store and place your final order for the item. Normal order processing will proceed from there.
What happens if my order never arrives?: We have shipped almost 20,000 orders, and only a handful have never arrived. Shipments are delayed for a variety of reasons. In most cases, it was delivered to the wrong address and it takes extra time for it to be returned to the post office and then re-delivered to the proper address. If the shipment is sent outside of the US, the delay is usually caused by the local customs office.
Once the package leaves our local post office we have no control over its delivery. We can't be held responsible for a foreign country's failure to deliver, or for someone stealing your package, or any of the other reasons it may not be delivered.
Unconditional Money Back Guarantee: If, upon receipt of any merchandise sold by Starship Modeler, you are dissatisfied with the condition or quality of any item, simply return it for a full refund (including return shipping costs). No questions asked. We reserve the right to implement a restocking fee on an as needed basis for people who abuse our lenient return policy.Starship Modeler reserves the right to refuse to do business with anyone for any reason at any time.
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