Our Pledge to You

Starship Modeler Guarantee: 

Starship Modeler stands behind every kit and accessory we sell. If you are not completely satisfied, return the product for a full refund - no questions asked. 

Once in a while, despite our best efforts, pieces may be damaged or missing when you get your kit. If you have any problems, contact us and we will do our utmost to fix the problem. 

Customer Service: 

Starship Modeler
P. O. Box 549
Lake Villa, IL 60046 
USA

Phone: (224) 372-7428 (Mon-Fri 9am - 5pm Central) 

Fax: (224) 372-7429

eMail: onezero@aol.com

We reserve the right to implement a restocking fee on an as needed basis for people who abuse our lenient return policy or to refuse service to anyone at our discretion.